Calgary, AB – CUPE 8125, representing over 4,700 Cabin Crew Members at WestJet and Encore, acknowledges WestJet’s decision to reverse the universally unpopular new 28-inch-pitch seat configuration. This pause follows significant concern from both employees and guests regarding the operational impacts and overall experience resulting from the denser cabin layout.
“Our members have been telling us very clearly that these reconfigured aircraft led to increased tensions onboard, more frequent escalated interactions with guests, and significant physical and emotional strain,” said Alia Hussain, CUPE 8125 WestJet Component President.
The union reminds the public that Cabin Crew are not responsible for corporate decisions. During the new seat configuration rollout, frontline employees experienced a troubling rise in guest frustration. That frustration, and even aggression, was too often directed at the very people tasked with maintaining safety and care onboard. Flight attendants were often learning about or experiencing the changes at the same time guests were.
“Our members do not design aircraft or determine service models,” said Hussain. “Their role is to deliver safety, service, and professionalism in the face of ever-changing operational demands directed by the company.”
CUPE 8125 has consistently emphasized that frontline experience must inform decision-making, especially when it directly impacts the travel experience. As the union enters the next stage of bargaining, it continues to advocate for decisions that prioritize people, both employees and guests, recognizing that long-term business success is built on that foundation.
“We remain hopeful that this signals a shift toward a more collaborative dialogue going forward,” said Hussain. “When frontline realities are taken seriously, everyone benefits: the operation, the guest, and the workforce.”
“We hope that WestJet will continue in this spirit and end unpaid work for our members. Canadians across the country agree that flight attendants should be paid for all their hours on the job, and we look forward to addressing this issue at the bargaining table.”
CUPE 8125 is calling on WestJet to meaningfully engage with flight attendants and their union in the future, before making decisions that directly affect working conditions, passenger interactions, and onboard safety.